Available for Opportunities
Dylan Ferkovich
Cybersecurity & IT Support Specialist
DYLANFERKO@GMAIL.COM
(801)-361-9242
dylanf.dev
Github.com/Dylanfe
Professional Summary
Detail-oriented IT and cybersecurity specialist with a proven track record in threat detection, secure infrastructure, and hardware/application support. Combines first-touch issue resolution and system optimization with a commitment to regulatory compliance and cross-functional collaboration. Passionate about protecting systems and delivering exceptional, user-focused support in fast-paced environments.
Certifications
Technical Skills & Core Competencies
Security & Compliance
IT Systems & Platforms
Networking & Connectivity
Scripting & Automation
Tools & Platforms
Professional Experience
Sr. Credit Analyst
LendingClub May 2025 – Present- Led evaluation and risk assessment processes, ensuring accuracy and regulatory compliance across portfolios.
- Directed process improvements in loan operations, collaborating with IT to streamline system workflows and mitigate potential security or compliance risks.
- Oversaw implementation of secure data handling procedures, supporting adherence to financial regulations and internal policies.
IT Support & Compliance Specialist
SimpliVerified Sept 2023 – May 2025- Delivered remote and onsite support for enterprise systems, including user access, hardware, and VoIP setup.
- Managed company devices using ManageEngine MDM, including setup, updates, and troubleshooting
- Maintained standards for first contact resolution, integrity, security, and regulatory compliance (FCRA, GDPR).
- Improved first-contact resolution rates by updating the technical knowledge base and collaborating with internal teams on incident response.
Credit Analyst
LendingClub June 2022 – Aug 2023- Streamlined loan processing through software optimization and scripting to support financial operations.
- Facilitated secure data handling and implemented system enhancements for regulatory compliance.
- Worked with IT to troubleshoot access issues, conduct system maintenance, and assist with software deployments.
Technical Support Engineer
Vivint Smart Home June 2021 – Mar 2022- Achieved a 90% customer satisfaction rating while resolving an average of 20+ daily tickets for hardware and Camera application issues.
- Resolved complex technical issues using remote tools and escalated unresolved cases to engineering.
- Used Zendesk to track incidents, maintaining service documentation in line with company standards.
- Delivered technical customer service to external and internal clients.
- Monitored, maintained and supported the organization through Google Workspace and Microsoft 365 platforms
Education
B.S. Cybersecurity and Information Assurance
Western Governors University
October 2025
A.S. Associate of Science
Salt Lake Community College
May 2023
Key Projects
View detailed project portfolio showcasing cybersecurity implementations, automation solutions, and security analysis work.
View All Projects